MAN: Hello?
WOMAN: Hi.It's Laura Cariton here.We've justarrived at the holiday flat,but I can't get the hotwater and heating to work.
MAN: Oh right!That's easy.Don't worry.In theupstairs cupboard,you'll find the water heater.You'llsee three main controls on the left at the bottom ofthe heater.The first one - the round one on the farleft - is the most important one for the heating and hot water.It's the main controlswitch.Make sure it's in the 'on' position.The switch is 'off'.That's probably what's happened -it's got switched off by mistake.The middle one of these three controls - you'll see it's slightlylarger than the first one - controls the radiators.If you feel cold while you're there and need theradiators on,this needs to be turned to maximum.The last of the three controls - the one onthe right - is usually on about a number four setting which for the water in the taps is usuallyquite hot enough.
Below the heating controls in the middle is a small round plastic button.If there isn't enoughwater in the pipes,sometimes the heater goes out.If this happens you'll need to press thisbutton to reset the heater.Hold it in for about five seconds and the heater should come onagain.Then there's a little square indicator under the third knob that's kind of alarm light.It'llflash if you need to reset the heater.
WOMAN: It sounds complicated...
MAN: I'm sure you won't have any problems with it.There should be some more instructions onthe side of the heater.Call me back if you can't make it work.
WOMAN: Okay.