JUDY: I need to take down a few details of theactual damage over the phone before you put in afull report.Can you tell me how many items weredamaged and what the damage was?
MICHAEL: Yes,well four things actually.I'll start withthe big things.My TV first of all.It's a large one...veryexpensive.
JUDY: Our insurance doesn't cover electricalproblems.
MICHAEL: It isn't an electrical problem.The screnhas a huge crack in it so it's unusable.
JUDY: I see.Any idea of the price to repair it?
MICHAEL: No.Well,I don't think it can be repaired.It will need a new one.
JUDY: Okay.I'll make a note of that and we'll see what we can do.Now,what was the seconditem?
MICHAEL: The cabinet from the bathroom was damaged as well.It's a lovely cabinet,we use itto keep our towels in.
JUDY: And what is the extent of the damage?
MICHAEL: Well,the back and the sides seem okay but the door has a huge hole in it.It can't berepaired.I'm really not very happy about it.
JUDY: And how much do you think it will cost to replace it?
MICHAEL: Well,when I bought it last year I paid $125 for it.But the one I've seen here inSydney is a bit more expensive,it's $140.
JUDY: Right,and what was the third item?
MICHAEL: My dining room table.It's a lovely table from Indonesia.It must have been very hotinside the container because one leg has completely split down the middle.The top and theother three look okay thank goodness.
JUDY: Any idea of the price to repair it?
MICHAEL: Well,I had an estimate done on this actually because it is a very special table tous.They quoted us $200,which is really pricey so I hope the insurance will cover the total cost.
JUDY: I'm sure that will be fine.What was the last item,Mr Alexander?
MICHAEL: Well,we have a lovely set of china plates and dishes,you know,with matchingcups,saucers,the lot.They were all in the one box which must have got dropped because someplates were broken - six actually.
JUDY: And can you tell me the replacement value of these?
MICHAEL: Well,it's hard to say because they were part of a set but they can be up to $10each as it's such a good set.
JUDY: Okay,so that would be around $60 altogether?
MICHAEL: Yes,that's right.
JUDY: And is that all of the items?
MICHAEL: Yes.So what do I have to do now?