GAVIN: Can I arrange the policy over the phone?
DIANE: Sure,just let me get the details down.Sothat's Mr...
GAVIN: Gavin Murray,that's M-U-R-R-A-Y.
DIANE: And the address is?
GAVIN: It's 16C Biggins Street,South Hills.
DIANE: OK(writing) 16C Biggins Street,South Hills?
GAVIN: That's right,it's two words,'South Hills'.
DIANE: And your date of birth is?
GAVIN: 12 November 1980.
DIANE: And your contact number?
GAVIN: Home phone number is 9872 4855.
DIANE: Right...and er,...you're Australian?
GAVIN: No...I was born in London,although my mother is from Tasmanis.
DIANE: Really?Whereabouts?
GAVIN: Hobart.
DIANE: I see...interesting place.Now,are you working at the moment?
GAVIN: No,I'm a full-time student at Sydney University.
DIANE: Right,good.