雅思G类小作文高分范文：延期安装!G类雅思小作文考试内容大部分是感谢信、邀请类等实用的信件文章。下面
题目：
You got a complaint from a customer.
Write a letter to the customer. In your letter
1) describe why you made the mistake
2) tell the customer how you would make up for this
思路：
【首段】收到关于集中供暖系统的投诉信，非常抱歉安装延期
【二段】由于疏忽看错日期，已经安排优先安装
【三段】保证下个礼拜安装好
【尾段】承认负有全责非常抱歉
范文：
Dear Sir/Madam,
I received your letter yesterday complaining that the central heating system in your new house had not been completed by the date promised. I feel awfully sorry that the problem has been caused by my mistake about the date for completion on referring to our earlier correspondence.
I mistook your date of completion for next week due to my inattention, so the working team installed the system according to the wrong date. I realize the inconvenience that our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime.
I assure you that these arrangements should see the installation completed by next weekend. I hope the settlement of this matter can meet your wishes.
The fault is entirely mine and I deeply regret that it happened.
Yours sincerely,
XXX
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