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That is a good advice for any leader in a senior position: remain open to ideas from anywhere. I recall a CEO I worked for who regularly called front line staffin his company. He wanted to keep tabs on the pulse of the organization but also to glean suggestions that may have.
When a leader demonstrates he is open to new ideas, he makes it known thathe values others. One executive I know in health care makes it a practice tokeep her door open to anyone in the company. That sets the tone for other executives in the organization. Such a practice goes more than gleaning for the “next big thing,” it communicates that the leader values the contributions of others.
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Time, as anyone in charge knows, is a leader’s chief resource. He or she must spend it wisely. And when a leader chooses to spend that time listening to others, or even rejecting their idea with reasons why, they demonstrate a keen understanding of people.
Rejecting ideas with reasons is an acknowledgement of personal dignity. It connotes that you care about something about the other person – not in a touchy-feely way – but in a manner that is professional. It shows that a leader respects other people. Respect is an all too often neglected aspect of leadership.
We all want to be respected by others but how often do we show respect to others, in particular those who report to us? The more we can answer that question in the affirmative the more respect we will get in return. And when that happens people will be happy to share their ideas because they know they have a willing listener.