词汇：
apologize to sb. for sth.因为...向某人道歉
awfully非常
behavior行为
excuse借口
failure失败
fault错误
forgive原谅
ignorant无知的
inconsiderateness不顾及他人
inconvenience不方便
make an apology道歉
make up for it弥补
misunderstanding误解
negligent疏忽的
offend冒犯
overlook忽略
regret后悔
remedy补救
remove消除
shoulder the responsibility承担责任
thoughtless欠考虑的
句型：
1) I am awfully/terribly sorry for what I have done.
2) I feel very guilty for what I have done to you.
3) I am afraid what I have done has caused many inconveniences to you.
4) I regret to inform. you that I am unable to do…
5) Please accept my most cordial and humblest apologies for…once more.
6) I will try my utmost not to make such a stupid mistake again.
7) I am so sorry to have put you to so much trouble
二、Inquiry Letter
词汇：
inquire about咨询
seek寻求
obtain获得
regarding, concerning关于
provide sb with sth提供
inform. sb. of sth.通知某人某事
convenience方便
look forward to (doing) sth.盼望...
prompt / immediate及时的
take into account of sth. / take sth. into account考虑到...
detailed详细的
essential / necessary必要的
grateful / obliged感激的
appreciation感激
be concerned about...对...关心
句型：
1) I would like to obtain some information about…
2) I would like some detailed information on / about...
3) I am an overseas student who lives /studies in...
4) I am writing to you in the hope that I may obtain ...
5) I wonder if there is a tennis club available.
6) I would be much obliged to you if you could let me know the procedures I have to go through.
7) Your prompt and favorable attention to my inquiry would be highly appreciated.
8) I am looking forward to a favorable reply at your earliest convenience.
三、Job Application Letter
词汇：
a solid theory foundation坚实的理论基础
advertisement广告
all-round全面的
an intimate knowledge of熟练的知识
applicant申请人
apply for申请
be available for an interview可以参加面试
be qualified for有资格
character/personality性格，个性
contact number联系电话
competent有能力的
diploma毕业证
expected salary期望得到的薪水
graduate (from)毕业
have a good command of对掌握熟练
interpersonal skills人际关系的技巧
meet the requirements满足要求
practical experience实践经验
qualification资格
vacancy空缺
working experience工作经验
句型：
1) I have read your advertisement in Jinan Daily for a position of a sales engineer.
2) I wish to apply for the position of…which you advertised in yesterday’s Jinan Daily.
3) I am very interested in exploring the possibility of obtaining a position as a sales engineer with your company.
4) I read with interest your advertisement which appeared in…and would like to take up the challenge as a… with your firm.
5) After completing my four-year course at…university in 1991, I was employed by ABC company as a…
6) I believe I am well prepared, both psychologically and academically, for the post.
7) I believe I have the appropriate qualifications and experience for this post, and therefore, here I am enclosing my curriculum vitae.
8) Upon graduation, I first worked as…The following job was..., and currently I am working for...
9) I am available for an interview every afternoon. Please contact me at…
10) I hope that after reviewing my enclosed resume you will kindly give me an interview so that I can elaborate on my studies and working experience.
11) I hope you would consider my application favorably and grant me an interview.
12) With the kind of experience I have accumulated, I would expect a salary of not less than…